Basil Fawlty is an inept and manic English hotel owner and manager who isn't cut out for his job. He's intolerant, rude and paranoid. Chaos frequently breaks loose as Basil tries to run the hotel. He is constantly under verbal (and sometime physical) attack from his unhelpful wife Sybil, and hindered by the incompetent, but easy target, Manuel, the Spanish waiter. Fortunately he has an intelligent and attractive maid to help him out of the various...

"Hotel Management and Operations, Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionls and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate...

"When Rand Colby's fiancée is killed by four escaping bank-robbers, Rand takes up the mission of finding the men who killed her. During his search, Rand befriends Charles Holiday, owner of a hotel/saloon/brothel in Laramie. Charles is shot, and his dying wish is for Rand to go to St. Louis to find his niece, to whom he is leaving his business. Carrie Holiday, Charles' niece, lives at the New Life Orphanage where she worked as a governess. It is no...

"Find out what really goes on in the world of hospitatlity witht his hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.